Return Policy

RETURN POLICY Effective Date: 14 September 2026 At KesariNest, we want you to receive your products in perfect condition. If there is an issue with your order, we are here to help. 1. ELIGIBILITY FOR RETURN A product may be eligible for return or replacement if: • The product received is damaged • The product received is defective • The wrong product was delivered • The product received is materially different from the product ordered Any return request must be raised within 7 days of delivery. 2. DAMAGED PRODUCTS Please inspect your package carefully when it is delivered. If the package or product appears damaged, we strongly recommend taking clear photographs and/or a video of the package and product before or while opening it. For transit damage claims, photographs/videos of: • Outer packaging • Shipping label • Product packaging • Damaged product • Any visible damage may be required to process the claim. 3. WRONG OR DEFECTIVE PRODUCT If you receive an incorrect or defective product, contact us within 7 days of delivery with: • Order number • Customer name • Photographs/videos of the product • Description of the issue Our team will review the request and determine the appropriate resolution. 4. NON-RETURNABLE CONDITIONS A return may not be accepted where: • The return request is made after the applicable return period • The product has been used, modified, painted, repaired or altered by the customer • Damage has occurred due to misuse or improper assembly • The product has been damaged after delivery due to customer handling • Required photographs/videos or other information are not provided where reasonably necessary to verify the claim 5. RETURN CONDITION Where a return is approved, the product should be returned in reasonable condition with its original packaging and included accessories, wherever applicable. 6. RETURN APPROVAL Submitting a return request does not automatically guarantee approval. Our team will review the claim and communicate the next steps. 7. REPLACEMENT Where appropriate and subject to availability, KesariNest may offer a replacement instead of a refund. If the same product is unavailable, an alternative resolution may be offered in accordance with applicable law. 8. RETURN SHIPPING Where the return is due to a verified defective, damaged or incorrect product, KesariNest may arrange or bear the applicable return shipping cost, subject to verification. For other return requests, return shipping may be the customer's responsibility where permitted by applicable law and the particular product's return terms. 9. HOW TO REQUEST A RETURN Contact us at: Email: support@kesarinest.com Phone: +91 94627 19426 Please include your order number and details of the issue. 10. CONTACT KESARINEST support@kesarinest.com +91 94627 19426 www.kesarinest.com