Refund Policy

REFUND POLICY Effective Date: 14 September 2026 KesariNest aims to provide a smooth and transparent refund experience. Refunds are subject to the applicable Return Policy, the circumstances of the order and applicable law. 1. WHEN A REFUND MAY BE PROVIDED A refund may be considered where: • A return is approved and a replacement is not provided • An order is cancelled by KesariNest after payment has been received • A product is unavailable after payment has been successfully received • A refund is otherwise required under applicable law 2. RETURN-RELATED REFUNDS Where a returned product is approved for refund, the refund will be processed after the returned product is received and the applicable verification is completed, where such verification is reasonably required. 3. REFUND METHOD Refunds will generally be issued through the original payment method or another appropriate method, subject to payment provider capabilities and applicable law. 4. REFUND PROCESSING TIME Once a refund is approved, KesariNest will initiate the refund within a reasonable period. The time taken for the amount to appear in the customer's bank account, card, UPI account or other payment method may depend on the payment gateway, bank or financial institution. 5. SHIPPING CHARGES Whether shipping charges are refundable will depend on the reason for the refund and the applicable return terms. For verified damaged, defective or incorrect products, applicable shipping costs may be considered in accordance with our Return Policy and applicable law. 6. PROMOTIONAL ORDERS Orders placed using promotional discounts, coupons or special launch offers may be subject to specific terms associated with that promotion. Where a refund is issued for a discounted order, the refund will generally be calculated based on the amount actually paid for the returned/refunded product, subject to applicable law. 7. CANCELLATION REFUNDS If an order is successfully cancelled before dispatch and a refund is applicable, the eligible amount will be processed through the applicable payment method. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure. 8. NON-REFUNDABLE SITUATIONS A refund may not be available where: • The product is damaged due to misuse • The product has been altered or modified by the customer • The return does not meet the applicable return conditions • The claim is submitted outside the applicable return period This does not affect any rights available to consumers under applicable law. 9. REFUND DELAYS If you have received confirmation that a refund has been processed but the amount has not yet appeared in your account, please first check with your bank or payment provider. You may contact us if the refund remains unresolved. 10. CONTACT US For refund-related queries: Email: support@kesarinest.com Phone: +91 94627 19426 Website: www.kesarinest.com KESARINEST B25-26, Balaji Tower, 1st, Near Sun N Moon, Road No. 1, Sikar Road, Jaipur, Rajasthan, India